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Terms & Conditions

We all know that we should read the small print, and to be fair that is good advice and we recommend that you do read ALL of the terms and conditions below, it is there to help you and make you aware of your rights

Shopping with us is quick, simple, and last but not least, great value.

Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order

Terms & Conditions

These terms and conditions apply to the use of the website swissknifeandtool.co.uk. By accessing this website and/or placing an order you agree to be bound by the terms and conditions detailed below. If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact us

Data & Privacy Policy:
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party. Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Website we shall do so.

All communication between us and the purchaser will be made electronically, other than the delivery of the goods themselves. No paperwork will be dispatched with the package. This saves paper and our environment and helps to keep shipping costs low for both parties. If the purchaser requires a printed receipt this will incur a £2.50 charge per item (not per order). We are focused on our environment and how to keep it safe, we use brand new padded “jiffy” bags manufactured from re-cycled materials. On occasion we may despatch more bulky products in box format, these boxes may have been used previously as we re-cycle wherever possible

Returns and Cancellations:
All returned goods will incur a minimum nominal charge of £3.00 per item (not per order) to cover expenses. All return postage charges are at your expense therefore we will not accept responsibility for postal charges or lost items when returning non-defective goods. All non-defective goods must be returned within 7 days of delivery to you. Goods must be unused, unopened, sealed, in new condition, without damage to packaging, labelling, cellophane, and be in fully resalable new condition in their original packaging. Payments for any item(s) returned in a condition other than new, as noted above cannot and will not be refunded.

If an order has been sent to an address that is requested by the customer and later noted that the attempted delivery has failed due to an incorrect address due to customer error or non collection from post office / sorting office, we will contact you the customer of this error and redirect the order at a surcharge of £25.00 payable to us by you the customer, failing this the goods will be returned sender

If any Products supplied should be defective or different from those ordered swissknifeandtool.co.uk will provide an immediate full refund on return of Product(s). Please contact us with the details of the fault / problem within 2 days of delivery to you and we will provide further instructions. We cannot accept damage claims which have not been so noted or of which we are notified after this period, without exception. All cancelled orders initiated by the buyer will incur an administration charge of £3.00 per item contained within the cancelled order

Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery. We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If your order contains multiple items we reserve the right to despatch them in separate packages

Our Rights:
We reserve the right to: modify or withdraw, temporarily or permanently, the Website or any part thereof without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must cease using the website forthwith

You declare that:

• The User Information which you are required to provide when you register as a User is true, accurate, current and complete in all respects; and

• You agree to notify us immediately of any changes to the User Information by emailing us via our contact us link

• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use

Third Party Links:
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Manufacturers' Relationship:
We are Authorised Retailers of most of the brands that we stock. The manufacturer’s names, logos and any additional branded artwork is copyright and can only be used in accordance with the manufacturer’s terms and conditions. We are retailers and and do not claim to be part of the manufacturer’s in any way or form. If this is not clear, please contact us

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your User Information

Refusal Of Transaction:
We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or reversing or suspending any transaction after processing has begun.

The eligibility to purchase Products on the Website is limited to those parties who satisfy our customer criterian

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

All prices are inclusive of VAT at the current rates and are correct at the time of entering information. The total cost of your order is the price of the products ordered plus shipping, handling and postal charges (FREE within mainland UK). Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Purchase Of Products Orders:
All orders are subject to acceptance in accordance with our Order Acceptance Policy and availability. If the Product you have ordered is not available from stock you will be contacted by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

Limitation Of Liability:
While we will use reasonable endeavour to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer. We will not be liable, in contract or other representations out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses;
in any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Each Product purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product including, without limitation terms and conditions concerning estimated delivery times and warranty. All details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was inputted. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order Acceptance Policy

Shipping and Handling charges:
We post all items Free of Charge to mainland UK addresses. For anywhere outside the UK please use the contact us link

Basic copyright:
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our suppliers / manufacturer’s. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Manufacturer’s Warranty:
Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract. Warranty claims or repairs are to be forwarded to the manufacturer by the purchaser
Our Warranty:
We warranty all products for a period of 28 days. We are not responsible for any faults, failures or repairs that may arise after this 28 day period
Compliance With Laws:
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. In line with UK laws and common sense we only sell our products to adults over 18 years of age. I am sure all of our customers’ will appreciate this decision.

VAT Registration No. GB 977 6211 85